Need Help? Welcome to our Support Centre.

Our support centre is designed to assist you with any question(s) that you might have! If you can't find what you are looking for you may do one of the following.

	Calls us between 07:00Am - 07:00Pm (GMT+2).		Chat to us on our live chat support desk online.
	Submit a ticket to our support desk for assistance.		Login to your account & access the account management tools available.
	Take a tour through our available Video Tutorials to find a solution.

Quick Links

Account Addons

Upgrade your account.  Transfer your site to pageWORKS Hosting. Register or transfer a domain Buy a dedicated IP address

Video Tutorials

	Setting up an email  account
	Adding email accounts in Outlook Express		Adding email accounts in Outlook 2007		Adding email accounts in Outlook 2003
	Adding emails accounts in Outlook 2000		Adding email accounts in Window Mail		Adding email accounts in Incredimail
	Configuring email on a G1 Phone		Configuring email on a iPhone		Configuring email in Window Mobile
	Webmail (Horde)
	Viewing an email		Sending an email		Modifying your personal information
	Modifying the Global Options		Managing folders		Setting up Filters
	Managing contacts		Importing contacts		Exporting contacts
	Managing Tasks		Managing calendar events
	Webmail (Round Cube)
	Viewing an email		Sending an email		Replying to and forwarding emails
	Using draft emails		Using Multiple identities		Modifying the personal settings
	Search for emails		Marking emails		Managing folders
	Managing contacts
	Webmail (SquirrelMail)
	Viewing an email		Sending an email		Modifying your personal information
	Modifying the display preferences		Modifying the index order		Searching for emails
	Highlighting emails		Managing folders		Modifying the folder preferences
	Managing contacts
	Getting to know your cPanel
	Logging in to cPanel for the first time		Creating an email account		Creating a FTP account
	Using Webmail		Setting up an Addon Domain		Changing your Cpanel Password
	Creating a subdomain		Backing up & Restoring your website		Viewing your disk space usage
	Accessing your Website statistics & Webalizer		Allowing remote MySQL connections		Accessing Web Disk
	Blocking a IP address		Changing your Cpanel style		Changing your MX record
	Controlling FTP sessions		Creating a MySQL database		Creating a URL redirect
	Creating an Auto-Responder		Creating an Email Forwarder		Installing FrontPage extensions
	Managing a MySQL database in phpMyAdmin		Managing raw access logs		Parking a domain
	Password-Protecting a directory		Setting up a cron job		Updating contact information in Cpanel
	Using Fantastico		Using File Manager		Using Hot Link protection
	Using Spam Assasin		Using the index manager
	Getting to know your cPanel (X Skin)
	Creating an email account		Creating an FTP account		Accessing webmail
	Changing your cPanel password		Adding a subdomain		Backing up your account
	Creating a URL redirect		Creating an auto-responder		Creating an email forwarder
	Installing FrontPage extensions		Accessing phpMyAdmin from cPanel		Parking a domain
	Password-protect a directory		Using the file manager		Creating MySQL databases & users
	Enabling hotlink protection		Creating custom error page		Using the index manager
	Getting to know your Cpanel (X3 Skin)
	Logging to cPanel		Creating an email account		Creating an FTP account
	Using WebMail		Setting up an addon domain		Changing your cPanel password
	Creating a subdomain		Backing up and restoring your website		Viewing your disk space usage
	Accessing your website statistics via Webalizer		Allowing remore MySQL connections		Accessing Web Disk
	Blocking an IP address		Changing your cPanel style		Changing your MX record
	Controlling FTP sessions		Creating a MySQL Database		Creating a URL Redirect
	Creating an Auto-Responder		Creating a email forwarder		Installing FrontPage extensions
	Managing a MySQL database with phpMyAdmin		Managing Raw Access logs		Parking a domain
	Password Protecting a directory		Setting up a cron job		Updating your contact info in cPanel
	Using Fantastico		Using File Manager		Using Hot Link protection
	Using SpanAssasin		Using the Index Manager
	File Transfer via FTP (CoreFTP)
	Configuring accounts		Transferring files		Managing files and directories
	File Transfer via FTP (CuteFTP)
	Configuring accounts		Transferring files		Managing files and directories
	File Transfer via FTP (FileZilla)
	Configuring accounts		Transferring files		Managing files and directories
	File Transfer via FTP (Flash FXP)
	Configuring accounts		Transferring files		Managing files and directories
	File Transfer via FTP (LeechFTP)
	Configuring accounts		Transferring files		Managing files and directories
	File Transfer via FTP (SmartFTP)
	Configuring accounts		Transferring files		Managing files and directories
	File Transfer via FTP (WinSCP)
	Configuring stored sessions		Transferring files		Managing files and directories
	File Transfer via FTP (WS_FTP)
	Configuring accounts		Transferring files		Managing files and directories
	phpMyAdmin
	Navigating in phpMyAdmin		Creating and dropping databases		Creating and dropping tables
	Editing tables		Managing users and privileges		Inserting records
	Updating records		Deleting records		Importing data
	Exporting data		Copying and renaming databases		Querying databases
	Using table maintenance options
	Website Software (WordPress)
	Installing WordPress via Fantastico		Installing WordPress Manually		Configuring settings in WordPress
	Resetting your password		Updating your profile		Managing users
	Managing posts		Managing pages		Managing Categories
	Managing Comments		Changing header colors of a default theme		Managing themes
	Managing plugins		Upgrading WordPress via Fantastico		Upgrading WordPress manually
	Website Software (eCommerce)
	Installing eCommerce via Fantastico		Installing eCommerce manually		Configuring Store Options
	Managing customers		Managing product categories		Managing products attributes
	Managing products		Managing specials		Managing payment modules
	Managing shipping modules		Managing Tax Zone, Classes & Rates		Managing currencies
	Managing banners		Managing database backups
	Website Software (Gallery)
	Installing Gallery via Fantastico		Installing Gallery manually		Editing admin settings
	Editing your account information		Changing your password		Managing users
	Creating Albums		Editing Album properties		Managing Album permissions
	Adding photos		Editing photos
	PayPal
	Canceling a PayPal subscription payment
	Miscellaneous
	Using FormMail